Why is ISO/IEC 20000 a Must-Have for Your Company?

The effects of technology on businesses, regardless of size or industry, are becoming enormous. In today's economy, firms rely on technology to distribute and promote their goods and services to the market. As a result, businesses rely on excellent IT service management since, regardless of where you are or what you do, your IT services must be cost effective, reliable, consistent, and efficient. Having said that, putting in place effective and relevant IT services is the key to improving, keeping up with the fast-paced digital world, and staying ahead of the competition.

Among other things, firms are frequently faced with the difficulty of continually being able to guarantee the quality of services to existing and new clients in order to have a viable market value. Nonetheless, achieving compliance assists firms in driving down costs, developing quality IT service management methods, and advancing their entry into global markets, resulting in retained and loyal consumers. ISO/IEC 20000 assists you in accomplishing all of this, whether you are an internal business or an outsourced service provider. Furthermore, you will bring ITIL up to spec, ensuring that your IT services provide exactly what is required.

What is ISO/IEC 20000?

ISO/IEC 20000 is a standard and a code of practice which:

• Individuals or organizations can be certified against
• Includes requirements for processes, management systems, and continuous improvement in IT service
• Requires a definitive set of records

This standard is recognized as the first international standard for IT service management that requires the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

The standard is divided into two parts: Part 1 includes requirements for developing and implementing an IT Service Management System (ITSM); Part 2 provides guidance on the application of service management systems.

To understand the significance of ISO/IEC 20000, it is important to understand the connection between IT and the achievements of your organization. You depend on your IT since it helps you accomplish your organization’s objectives. It is an essential aspect of how you run the business; it influences you on how to function and communicate. Importantly, information technology helps you to rise above your competitors, to reduce cost, improve your reputation and be more efficient and productive. However, not having a high-quality IT service management in place, IT projects either fail regularly or exceed the financial plan.

Furthermore, getting certified against ISO/IEC 20000 provides a competitive advantage for a range of organizations. The enhancement of IT processes, the criticality, review and documentation of these procedures is an essential requirement for different sectors including:

• Outsourcers
   
• Government IT service provider
   
• Application service providers
   
• Insurance companies
   
• Banks, Retailers

Who can adopt ISO/IEC 20000?

• An organization seeking a reliable approach by all its service providers, including those in the supply chain
   
• A service provider that intends to prove its capability for the design, delivery, and enhancement of services that fulfills service requirements
   
• A service provider who wants to observe measure and review its service management procedures and services
   
• IT services businesses whose target is to develop the quality of their IT services and increase their productivity with cost reductions in IT
   
• IT service providers that want to show their high quality to internal and external customers
   
• Individuals who want to build up skills; develop beyond general service management expertise and take organizations through the ISO/IEC 20000 procedures and successfully implement an effective IT service management system within the organization

The benefits of ISO/IEC 20000

This standard helps organizations to develop their IT procedures and improve effectiveness. It proves that an organization is reliable, maintains a trusting IT service infrastructure, and attains employee satisfaction and high-performance levels while improving the reputation of the organization. For organizations, this certification can be applied as a measurable tool to measure the level of effectiveness.

Some of the benefits that your organization will gain when implementing ISO/IEC 20000 are:

• Helps to build a culture of continuous improvement and defines the objectives that need to be achieved and sustained. Through continual improvement, a higher quality of IT services provided is guaranteed to allow clients to create trust in the service provider and in their aptitude to deliver them
   
• Ensures that the organization focuses on the implementation of several incorporated procedures and solutions that are suitable and effective in the business processes
   
• Allows organizations to adjust a structured approach to their service management based on best practices, which enables them to better understand their business, responsibilities, procedures and their necessities
   
• Satisfaction of customer- whether it is an internal or external customer; you are capable of delivering improved IT services that meet their requirements
   
• Cost reduction; this standard provides a better understanding of how to manage the costs of IT
   
• Achieves increased efficiency due to more consistent IT services. Segregation of duties helps to decrease the incidents and the ability to cope with them
   
• Better reputation on the market; this certification demonstrates that you are serious about your business success and providing quality IT services
   
• Roles, responsibilities, and ownership of all processes remove bottlenecks and ambiguities in service management domain
   
• ISO/IEC 20000 is well-matched with ITIL in order to support the continual enhancement

Organizations that are keen to implement and manage the quality of their information technology services can refer to PECB trainings. We continually add value to this portfolio by developing training and offering certification services.